23904
— CPC Certification – September 2019
— Currently taking AAPC course (Practicum) to remove ‘A’
Work Experience:
VA-TVHS-Business Office- York Campus
3400 Lebanon Pike
Murfreesboro, TN 37129 United States
01/2020 – Present
Hours per week: 40
Series: 0679 Pay Plan: GS Grade: 07
Lead Medical Support Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
-Alternate Records Liaison
-Responsible for customer service and other duties assigned for the proper and timely treatment of veterans
-Analyze, evaluate, and coordinate administrative operations, clinic setup and cancellations, grid modifications and monitor MSA’s workflow
-Gather and analyze healthcare information from automated information systems
-Assist first line supervisor with clinic access contingency plans by adjusting appointment times location, or dates as well as shift
schedule offloading as conflict with staffing and/or coverage occurs
-Extract and analyze data to provide reports in support performance measures
-Meet with supervisors and management team regarding methods to improve appointment availability
-Provide input on performance, develop and maintain effective communication with veterans, interdisciplinary team, VA Medical Centers, and other agencies
-Assure coverage of all areas of responsibility, conducting ongoing reviews to ensure quality of work, distributing and balancing workload
-Provides briefings to leadership on workload status thru VSSC, and VISTA reports and utilizes these reports for labor mapping
-Establish and maintained effective relationship with and gain cooperation of executive primary care leadership, managers on complex or controversial issues regarding direct patient care needs and needs of the service
-Provides oversight to all Primary Care MSA’s in the absent of the supervisor
-Creates, develops, issues and manages workload for MSAs
-Runs report to ensure proper closure of consults, RTC’s, and SAT audits for all Primary care MSA’s as order by Primary Care Physicians
– Provides input on performance while conducting reviews to ensure quality of work
– Extensive knowledge in Microsoft Office products with emphasis on Microsoft Excel
– Resolves daily workplace issues
– Maintains efficient workflow and assures coverage of all areas of responsibility
– Provides guidance to staff members to include changes in policies and procedures
– Orients and provides on-the-job training for new and current employees
– Ensures all training requirements are met
– Organizes the work structure of assigned area(s)
– Resolves customer/staff complaints via phone, email, and/or face to face
– Responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient
– Updates and verifies demographic information when scheduling new patient appointments
– Provide training to new employee on administrative policies and VA regulations
– Ability to resolve complex customer issue independently
– Demonstrates a strong working knowledge of policies, regulations and station directives (e.g., VA benefits eligibility and the Health Insurance Portability and Accountability Act (HIPAA), Privacy Act and Freedom of Information Act
– Distributes and balances workload between throughout our primary care front desk
– Ensuring all training requirements through Talent Management Service are met with new hires
– Acts as a liaison between MSA and staff to resolve day to day conducts
– Provides input on performance with new hired (MSA,AMSA) while they are successfully training
– Able to provide coverage of all areas of responsibility within the facility
– Provides on the job training, section orientation as well as conducts refresher training for all new and established staff
– Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management
– Utilizes personal computer applications as well as numerous VistA applications in the performance of daily duties
Supervisor: Eric Hawk (6152256410)
Okay to contact this Supervisor: Yes
VA-TVHS – Business Office – Nashville Campus
1310 24th Avenue South
Nashville, TN 37212 United States
11/2015 – 01/2020
Hours per week: 40
Series: 0679 Pay Plan: GS Grade: 06
Advanced Medical Support Assistant- PACT Scheduler (This is a federal job)
Duties, Accomplishments and Related Skills:
– Advanced knowledge of medical terminology and medical acronyms
– Maintained updated information on all scheduling packages and practices to include: clinic availability, clinic cancellations, patient complaints, consult management, extracting and analyzing data to provide reports in support of performance measures, new patient enrollee’s and the Electronic Wait List.
– Extensive knowledge in Microsoft Office products with emphasis on Microsoft Excel.
– Coordinated and updated CMO on all change of PCC requests in regular briefings
-Coordinated with PCMM Coordinator on all banner changes and/or updates
– Was responsible for scheduling as well as overseeing all scheduled appointments for the respective section while interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
– Resolved daily workplace issues and maintains efficient and effective workflow.
– Assisted with providing guidance to my respective section concerning changes in policies and procedures and balancing workload.
– Provided on the job training to new hire MSAs, clinic orientation as well as refresher training and staff development for designated new and established staff.
– Utilized personal computer applications as well as numerous VistA applications in the performance of daily duties.
– Independently collaborated, communicated, and demonstrated customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and procedures
– Organized and attended PACT huddles to maintain quality and efficient Veteran focused care within PACT team
– Scheduled, canceled, rescheduled patient’s appointments and/or consults to include interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
– Provided regular briefings to PACT team to ensure quality/continuity of care and ensure compliance with established policies and procedures
– Provided guidance to my respective section concerning changes in policies and procedures, distribution and balance of workload, creating and maintaining work schedules
– Provided coverage for my respective staff members when needed
– Provided input on performance with new hired MSA, AMSA while they are successfully trained
– Navigated through health records in CPRS to find needed information within normal duties and as a Controlled Substance Inspector
-Was a subject matter expect in my respective department
-Resolved complex customer issues independently while demonstrating a strong working knowledge of laws, regulations and station directives to include VA benefits eligibility, HIPAA, Privacy Act and Freedom of Information Act
– PACT model scheduler
– Maintained day-to-day operations and control of administrative area(POD)
– Independently planned and organized work with minimal to no assistance from supervisor to meet local, Veterans Integrated Systems Network, and VA-wide time frames to complete analysis requirements, reports, and special assignments and only refer the non-routine and high technical problems to their higher supervisor.
– Verified and updated patient demographics into GUI and/or Vet link system
– Collected and scanned insurance cards as patients present for appointments accurately into the Insurance Capture Buffer
– Printed the Encounter Action Required Report for providers on a daily basis
– Routinely communicated with all physicians, social workers, and other clinical staff within assigned area and/or facility using sound interpersonal skills always maintaining patient confidentiality
– Ensured all TMS training requirements are up to date and complete
– Ensured patient appointments are scheduled in an accurate and timely manner
– Organized work, set priorities, distributed responsibilities in order to meet deadlines, fully understanding the impact of incomplete work to ensure all assigned work is complete
– Coordinated work in order to complete duties in an accurate and timely manner
– Routinely followed-up on pending issues that may arise in clinic
– Ensured all required reports are complete in an efficient and accurate manner
– Communicated with individuals in order to obtain the desired effect, ensuring compliance with established policies and regulations
Supervisor: Onica Leander (615-927-0580)
Okay to contact this Supervisor: Yes
Carl R Darnall Army Medical Center Emergency Room
36000 Darnall Loop
Fort Hood, TX 76544 United States
09/2010 – 10/2015
Hours per week: 40
Series: 0679 Pay Plan: GS Grade: 05
Medical Support Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
– Utilized and proficiently operated Composite Health Care System(CHCS), Armed Forces Health Longitudinal Technology Application(AHLTA), Essentris, Microsoft Excel, Microsoft Word, Microsoft Outlook
– Senior Medical Support Assistant on my shift
– Acted as the Lead Medical Support Assistant without pay when my supervisor was not present
– Provided assignment of work and input on selection of staff when needed
– Manage fiscal matters, forecast resources, and equipment needs and identified budget needs to include order of department supplies
– Provided briefings, staff development materials and training
– Was responsible for supervising other medical support assistants and ensuring daily activities were met
– Maintained day-to-day operations and control of administrative areas and staff assigned in absence of supervisor
– Mentor and provide on-the-job training for new employees providing input on developing performance to supervisor on daily basis
– Provided guidance to staff members to include changes in policies and procedures
– Maintained and built different action plans and presented them to higher leadership for improvement in my area and other areas that may have needed it.
– Extensive knowledge in Microsoft Office products with emphasis on Microsoft Excel.
– Resolved daily workplace issues and maintains efficient and effective workflow.
– Assisted with providing guidance to my respective section concerning changes in policies and procedures and balancing workload.
– Provided on the job training to new hire MSA, clinic orientation as well as refresher training for designated new and established staff.
– Acted as liaison between Medical Support Assistants and staff in order to resolve day to day conflicts.
– Utilized personal computer applications as well as numerous VistA applications in the performance of daily duties.
– Advanced knowledge of medical terminology and medical acronyms
– Adapted to various procedural changes and priorities
– Empowered staff to collaborate and resolve problems within a complex environment
– Knowledgeable of policies and procedures associated with patient care and patient flow
– Successfully followed-up on pending issues within the complex systems environment
– Resolved problems through discussion with patients voicing complaints or concerns
– Independently collaborated, communicated, and organized my work to ensure compliance with established processes, policies, and regulations
– Communicated tactfully and effectively, both orally and in writing, with staff in order to meet program objectives
– Independently organized work, managed and set priorities, and delegated tasks/responsibilities
– Independently collaborated, communicated, and demonstrated customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and procedures
– Provided staff development and training
– Provided excellent customer service
– Performed basic eligibility requirements for specific coverage
– Assembled new outpatient medical records, reviewing for completeness, consistency and accuracy of information in accordance with current policy
– Provided administrative guidance and advice to physicians, nurses, and other clinicians
– Submitted physician’s orders to include labs and radiology studies on a timely basis into CHCS
– Received and sent e-mails to appropriate staff
– Verified and updated patient demographics and insurance information
– Complied with Health Insurance Portability and Accountability Act(HIPAA)and Freedom of Information Act(FOIA)
– Reviewed and monitored data in order to ensure end-of-day reports are complete and accurate
– Compiled medical records to prepare peer review report in order to meet monthly deadline
– Independently utilized reference sources
– Accurately managed resources and equipment needs for the department
– Independently made decisions concerning daily operations, patient care and assured timely accomplishment of assigned workload credit
– Independently processed all emergency and non-emergency transfers to other DOD,VA facilities or private hospitals
– Made day-to-day adjustments to resolve problems/conflicts that arose within department
– Planned and organized training, orientations and briefings to new staff on all policies, procedures and operations in the emergency department on all shifts to ensure they are knowledgeable on all administrative duties
– Provided staff development and training ensuring all mandatory training is completed by staff prior to the end of the fiscal year
– Evaluated and overseen new staff and programs
– Regularly recommended improvements to supervisor to better the work methods of the department and ensure efficient operations
Supervisor: Wanda Snowden (254-286-7787)
Okay to contact this Supervisor: Yes
Express Employment Professionals
200 W Calhoun Ave
Temple, TX 76502 United States
02/2009 – 04/2009
Hours per week: 40
Operations Support Clerk
Duties, Accomplishments and Related Skills:
-Received telephone calls from Scott and White providers and the Medical Records Department
– Followed and enforced established office procedures per confidentiality agreement at all times
– Obtained, reviewed and updated medical transcriptions dictated by physicians
– Filed forms as necessary in a timely manner and notified supervisor of any reports that required correction prior to making corrections
– Responsible for analyzing patient records for correct grammar, spelling, punctuation and style
– Received calls from staff pertaining to transcription procedures
– Displayed knowledge of medical terminology
– Displayed a wide range of functions and procedures needed to perform basic automation, entered physicians’ data, credentials, and other necessary information into database
Supervisor: Carla Wells (254-771-5595)
Okay to contact this Supervisor: Yes
Metroplex Hospital
2201 South Clear Creek Road
Killeen, TX 76549 United States
11/2008 – 02/2009
Hours per week: 27
HIM Clerk-PRN
Duties, Accomplishments and Related Skills:
– Retrieved medical records from all departments in hospital
– Examined, reviewed and compiled entire medical records
– Entered medical records into respective program
– Navigate through health records to find needed information
– Routinely communicated with all physicians, social workers, and other clinical staff within assigned area and/or facility using sound interpersonal skills always maintaining patient confidentiality
– Followed and enforced established office procedures for confidentially agreement at all times
– Assembled records in accordance with regulations
– Routinely followed-up on pending issues that may arise in clinic
– Used a wide array of knowledge of the meaning and spelling of medical terminology to fill out medical reports, results of authorizations, and to relay medical information to members of the immediate staff and other services of the facility
– Used knowledge of the internal organization and content of patients medical records
– Extract a variety of medical information and data, relevant to the planning of patient treatment, for readily retrieving of sufficient information necessary to determine patients eligibility for service, and for reviewing records for completeness, accuracy and consistency with medical facility requirements upon discharge from clinic
-Used knowledge of the functions, services and location of the various clinics in the medical treatment facility, to locate patients records, x-rays, EKGs, or other test results, and to direct patients to the proper area
– Organize work, set priorities, distribute responsibilities in order to meet deadlines fully understanding the impact of incomplete work to ensure all assigned work is complete
– Resolve complex customer issues independently while demonstrating a strong working knowledge of laws, regulations and station directives to include VA benefits eligibility, HIPAA, Privacy Act and Freedom of Information Act
Supervisor: Royda Frazier (254-519-8164)
Okay to contact this Supervisor: Yes
St. Josephs/Candler Hospital
5353 Reynolds St
Savannah, GA 31405 United States
07/2006 – 03/2008
Hours per week: 40
Financial Verification Representative
Duties, Accomplishments and Related Skills:
– Verified insurance coverage for patient admissions
– Devised written and/or verbal inquiries to third party payers to verify insurance status, pre-certification status and to follow-up payment denials
– Used ICD-9 and CPT codes to code diagnoses and procedures on a day to day basis
– New hire interview and selection board; contributed to decisions on selections of employees for vacant or new positions; selection of staff input
– Counseled patients and families regarding payment financial matters before and/or after discharge
– Performed basic eligibility, co-payments, and preauthorization requirements for specific coverage
– Performed various tasks to expedite the verification process, including documentation of guarantor information, patient information and protocols, and medical record reproduction
– Mastered a variety of Micro Soft Database systems
– Contacted numerous insurance companies by telephone or their designated websites to validate insurance coverage, amount of coverage, existing rules and regulations pertaining to the patients policy
– Served as primary point of contact with the patient to determine if they had third-party insurance
– Insured demographic data on each patient was updated and current
– Displayed knowledge of claims processing procedures and claims requirements
– Entered necessary data to identify insurance and benefits to start billing activities into Meditech
– Analyzed information collected to determine the validity of submitting the insurance claim
– Displayed knowledge of the meaning and spelling of medical terminology
– Was able to professionally communicate with patients, physicians, and other staff members both orally and in writing
– Always collaborated, communicated, and demonstrated customer service and interpersonal skills with all healthcare professionals to ensure quality and continuity of care
-Knowledge of third party insurance coverage and availability
Supervisor: Kelly Allen (912-819-7566)
Okay to contact this Supervisor: Yes
Airtran Airways
1224 Bob Harmon Rd
Garden City, GA 31408 United States
12/2005 – 07/2006
Hours per week: 40
Customer Care Specialist
Duties, Accomplishments and Related Skills:
– Supervised 5 or more agents
– Provided full range of administrative and supervisory duties which included assignment of work, assisting with performance evaluations, selection of staff, and recommendations of advancements
– Handled all facets of work associated with handling incoming passenger inquire with the purpose of booking reservations for AirTran
– Provided excellent customer service
– Answered questions regarding schedules, fares or reissues, sells, air space, and recorded transactions by reserving the desired space for customers
– Accurately answered informational questions to ensure a smooth travel experience
– Responsible for serving the customer in an efficient, courteous, and accurate manner while meeting DOT compliance requirements
– Job duties required outbound service recovery calls
– Advanced knowledge of quality assurance/performance improvement principles
– Was responsible for assuring administrative functions were carried out by agents in the performance of their duties
– Practiced safety conscious behaviors in all operational processes and procedures
– Assisted supervisor in analyzing employee efficiency and productivity
Supervisor: Billy Willis (912-966-6376)
Okay to contact this Supervisor: Yes
United States Navy
n/a
La Maddalena, Agrigento Italy
10/2002 – 01/2005
Hours per week: 60
Seaman
Duties, Accomplishments and Related Skills:
– Served in combat during Operation Enduring Freedom as a helmsmen and lookout
– Repaired, maintained and stowed equipment in preparation for underway operations
– Worked in non-engineering divisions of the ship or station
– Stood security watches while in port and underway
– Operated sound-powered telephone systems
– Assigned temporary duty for 90 days with food services division and compartment cleaning
– Served as a member of damage control, emergency and security alert teams
– Participated in naval ceremonies
– Took part in underway replenishments (transferring supplies from ship to ship at sea)
– Worked with qualified personnel to gain job training and experience
– Assigned as Command Master Chief’s yeoman and deck department yeoman
– Coordinated award ceremonies
– Coordinated orientation and training of new sailors
– Maintained appointment calendar, emails, mail
– Delivered paperwork
– Screened visitors and telephone calls
– Coordinated with officers and other personnel concerning other assignments and responsibilities as necessary
Education
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TN College of Applied Technology05/2017 - 12/2018Medical Coding
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==Medical Terminology and Anatomy — May 2017 – August 2017
==Medical Coding 1 (ICD-10)– January 2018 – April 2018
==Medical Coding 2 (CPT) — May 2018 – August 2018
==Medical Coding 3 (ICD-10, CPT, HCPCS) — September 2018 – December 2018
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Contact Candidate
To contact this candidate email shelina.dragoo@gmail.com